Frequently Asked Questions
Everything you need to know about shopping with K2 Base Camp
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for delivery within 1-2 business days.
What is your return policy for apparel?
We offer a 30-day return policy on all unworn items with original tags attached. Please note that for hygiene reasons, base layers and undergarments cannot be returned unless defective.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our specific brand charts to ensure the perfect fit.
Are your products ethically sourced?
Yes, K2 Base Camp is committed to sustainability. We partner with manufacturers who adhere to fair labor practices and prioritize the use of organic or recycled materials in our fashion lines.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay and Klarna.
Can I track my order in real-time?
Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey to your doorstep.